Refund Policy

At Grow Uddokta, we aim to provide quality digital services and complete customer satisfaction. However, due to the nature of our services, we maintain a clear and transparent refund policy.

📌 General Policy

Since most of our services involve custom digital work (like app development, website design, graphic design, etc.), refunds are only provided under specific circumstances.

✅ Eligible Refunds

You may be eligible for a full or partial refund in the following cases:

  • We fail to deliver the service as promised or within the agreed timeline.

  • The service provided is not started and you request cancellation within 24 hours of placing the order.

  • In the case of technical issues on our end that prevent us from completing your service.

Note: Each refund request will be reviewed manually by our support team.

❌ Non-Refundable Services

  • Custom work that has already been started or completed

  • Downloadable digital products (themes, templates, plugins, etc.)

  • Subscription-based services after activation (e.g., digital visiting card, payment gateway setup)

  • Any service where third-party licenses or tools were used

  • Change of mind or mistaken purchase

🔄 Revisions Instead of Refunds

We prioritize client satisfaction. If you’re not happy with a service, we’ll first offer revisions or adjustments based on your feedback before considering a refund.

💳 Refund Process

We prioritize client satisfaction. If you’re not happy with a service, we’ll first offer revisions or adjustments based on your feedback before considering a refund.

📩 Need Help?

If you believe you’re eligible for a refund or need support, please contact us at:

Contact Us